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Coronavirus (COVID-19) Advice & Guidance portal
Information updates for students, parents and staff
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Coronavirus (COVID-19) Advice & Guidance portal
Information updates for students and staff
Health Care and Counselling
Doctors & GP Surgeries
While you are studying at Richmond as a full-time degree student, you may access the nation’s health care system (called the NHS) free of charge. During new student orientation, you will have the opportunity to register with a local doctor’s office and meet with a nurse from the practice. This registration will allow you to access free doctor’s visits and discounted prescription drugs (depending on your age). You may also receive free emergency care at local NHS hospitals.
If you are a study abroad student, you’ll need to register in person at the surgery with your Richmond ID card. As you will only be staying in the UK less than 6 months, you will have to pay for your medical expenses up front (generally £50-70 per visit depending on which surgery you visit)and claim this back on your insurance provided by AIFS.
The Student Affairs Office can help you through this process.
Richmond Hill Campus
If you are living at Richmond Hill, you will have an opportunity to sign up with your local doctor’s office during new student orientation week.
Seymour House Surgery
154 Sheen Road,
Richmond,
Surrey, TW9 1UU
Telephone: +44 (0) 20 8940 2802 / +44 (0) 20 8940 3228
Fax: 020 8332 7877
Surgery Opening Hours
Monday – Thursday: 8.30am – 6.30pm
Friday: 8.30am – 6.00pm
Saturday (by appointment): 9.00am – 12.00 noon
The doctor’s office is located just down the road from the University.
Kensington Campus
If you are living at Kensington, you will need to visit the doctor’s office with your NHS number to transfer your medical services to Kensington.
There are several doctor’s offices in the Kensington & Chelsea area. To access a list of all available doctor’s offices taking new patients, please visit the NHS choices website with your postcode handy to view and choose the practice that best suits you.
For pay on the day services, we recommend:
Dr Michael McKeown
Kynance Medical Practice
7 Kynance Mews,
London, SW7 4QS
Telephone: +44 (0)20 7581 3040
Surgery Opening Hours:
Monday – Friday: 8am – 6:30pm (Open until 8pm on Thursday)
A five minute walk from Gloucester Road Underground Station and Atlantic House. Consultations cost £65 payable by cash only. No credit cards are accepted. AIFS students should retain all receipts and prescription information for insurance claims.
If you want to call the practice directly, please inform them that you are an AIFS Study Abroad student.
London Doctors Clinic Victoria
Suite 1906A,
Portland House,
Bressenden Place, SW1E 5RS
Telephone: +44 (0) 20 8003 8553
Surgery Opening Hours:
7 days a week: 8am – 8pm
The London Doctors clinics are situated throughout London. For Kensington based students, the nearest clinic is in Victoria, three stops on the Underground from Gloucester Road.
Appointments can be booked online and during the week (Monday-Friday) a consultation costs £59. If you visit during the weekend, the fee is £75. The clinic accepts cash and credit cards.
When you go to see the Doctor, you pay directly for the consultation and any further tests/medications. Please make sure you get a receipt and bring it to the AIFS team so we can begin processing your claim. There is a $50 deductible for each claim submitted.
Leeds Campus
If you are living in Leeds, you’ll need to sign up with a local doctor surgery. We recommend:
Holly Bank Surgery
Headingley Medical Centre,
1 Shire Oak Street
Headingley
Leeds
LS6 2AF
Telephone: +44 (0)113 295 3540
Surgery Opening Hours:
Monday – Friday: 8am – 7pm
Saturday: 8.30am – 11.30am
Sunday: Closed
Counselling Services
Richmond offers confidential counselling services to all students at both London campuses.
Counselling sessions can be booked directly through our Counsellors at either site.
For questions about their services, please contact us at: studentaffairs@richmond.ac.uk
Please be advised cancellations with less than 24 hours notice will count as one of your six sessions.
Dean Addams (MA, MBACP) – Richmond Hill/Kensington Counsellor
As a MBACP accredited Gestalt Practitioner with over 20 years of experience, I have developed a comprehensive and holistic approach. I have worked in different Universities for more than 8 years so I am experienced in the kind of issues students often encounter. I am also of mixed heritage (English/Indian and Dutch) having grown up in Germany (Father in Military) and come to England on my own when I was 17 years old to pursue my studies. So, many of the issues facing international students are familiar to me, both personally and through my life experience. Issues such as anxiety, depression, perfectionism, suicidal ideation, not fitting in and generally struggling with the pressure of Uni life are all things I can help with.
I also specialise in working with people who are abuse survivors (sexual, emotional, physical, psychological) and people with issues around sexuality and gender. Chances are even if it is something not on these lists, I will be able to offer some support as I work differently with each unique individual.
In every case, I completely respect and honour a your values and beliefs and will aim to help you improve your ability to emotionally self-support and strengthen your interpersonal contact skills. If you think I can help you, please contact me on the email below.
Please visit my website www.deanaddams.co.uk
Contact Information:
Email: deanaddams@mac.com
Daniela Lourenco (UKCP/BACP) – Richmond Hill Counsellor
Daniela Lourenco is a fully qualified and registered Psychoanalytic Psychotherapist with many years of experience working therapeutically with children, young people, adults and couples.
For the past eight years Daniela has worked as a School Counsellor and for Employment Assistant Programmes (EAP).
In Private Practice Daniela works with adults, couples, young people and children.
Previously, Daniela worked at The Latin American Women’s Rights Service, offering Psychotherapy to women suffering from Gender Violence, abuse and discrimination.
She has also worked in Therapeutic Communities and in a Crisis Centre as part of her Psychoanalytic Psychotherapy training. This experience has given her strong roots to work with people suffering from significant emotional distress.
Daniela has over eight years of experience working with young adults with learning disabilities in London in various roles, which included working as a Service Manager for Registered Care homes and Supported Housing Services.
In Brazil she ran therapeutic groups with the wider community and with HIV+ patients. Daniela offers counselling in both English and Portuguese.
For more information about me, please visit my website at www.dlourencopsychotherapy.com
Contact Information:
Email: dlourencopsychotherapy@yahoo.com
Lesley Millane (BA, MA UKCP Reg.) - Richmond Hill Counsellor
Lesley has been practicing as a Psychotherapist for over 20 years and has been the Student Counsellor here at Richmond since 2011. She has therefore gained a wealth of knowledge and experience over the years giving her the skills and expertise to help students work through and understand their issues.
She is empathetic, kind and welcoming and has a particular passion for working with students and young adults. For her BA degree she attended university in Germany and understands from personal experience how daunting studying in another country can be.
Originally trained as an Existential Psychotherapist, she has continued her studies in a wide range of approaches and specialist areas that are listed below. This allows her to use a plethora of techniques and different perspectives to match student’s needs.
Her successful private practice in Wimbledon has been running since 2004 and she has been supervising and guiding other qualified therapists as a Clinical Supervisor since 2006. Her level of experience with a wide range of issues is therefore of the highest standard.
She trained with the Institute of Group Analysis and run addiction groups for 6 years at the NHS. She has a wealth of knowledge with all kinds of addictions.
She trained with both Relate and the Tavistock to gain the knowledge to work as a Couple’s Counsellor. She therefore has expert knowledge in understanding relationship issues and how to manage relationships with partners, friends, peers and indeed oneself.
She worked for Victim Support as a rape and sexual assault counsellor and understands how traumatic and confusing the effects of this can have on individuals. She is able to help, support and guide anyone who has undergone such incidents.
Specialist areas:
- Anxiety, Social Anxiety and Panic disorder
- Depression, Loneliness and Isolation
- Eating disorders and Addictions
- Rape and Sexual Assault
- Trauma, PTSD, Suicidal Ideation
- Bereavement and Loss
- Relationship issues and Sexuality
Please get in touch if you need to talk. I look forward to meeting you.
All sessions are strictly confidential.
For more information about me, the way I work and how counselling helps, please visit my website at www.counsellingforlondon.co.uk
Contact Information:
Email: lesley.millane@googlemail.com
Susanna Greene (MBACP) - Kensington Campus Counsellor
Hi! My name is Susanna Greene, I provide a warm, non-judgmental space in Atlantic House at the Kensington Campus.
What I can help with:
Abuse, ADD/ADHD, Addiction(s), Adoption Issues, Anger Management, Anxiety, Bereavement, Cancer, Child related issues, Chronic Fatigue Syndrome/ME Therapy, Cultural issues, Depression, Disability, Eating disorders, General counseling, Health related issues, Identity problems, Infertility, Loss, Mens’ Issues, Mental health issues, Obsessions, OCD, Phobias, Post-traumatic stress, Pregnancy related issues, Redundancy, Relationships, Self Esteem, Self Harm, Service Veterans, Sex related issues, Sexual identity, Sexuality, Spirituality, Stress, Trauma, Womens’ Issues, Work related issues
My qualifications are:
Level 5 Professional Diploma in Therapeutic Counseling, Edexcel, 2008; Level 3 Certificate in Counseling Skills and Theory, NCFE, 2006; Level 2 Certificate in Counseling Skills, 2006; Certificate in The Psychophysiology of Trauma and PTSD, CHIRON, 2008
Please visit my website at www.susannagreene.co.uk
Contact Information:
Emaill: susannagreene99@gmail.com
Anne de Montarlot (MA, UKCP, MBACP) - Kensington Campus Counsellor
Hello! My name is Anne and I have been working for some time with multicultural clients. My own personal journey exposed me to some of the tribulations someone undergoes when confronted to a new environment.
Typical issues might include: a sense of disorientation, depression, stress, self -esteem, anxiety, loss, eating concerns, etc…
I am qualified (MA) and registered (UKCP, MBACP) as an Existential psychotherapist. But, most importantly, behind the qualification, therapy is essentially a safe and contained place, (sheltered away from the usual pressures and expectations), where you can be heard in a meaningful way.
It helps you make sense of feelings and thoughts that can be experienced as, confusing, disempowering, and overwhelming!
We will unpack them together and try to get some meaning and sense out of them.
It is about self understanding through an increased self-awareness and its resulting insights which lead to a change of perspectives and a sense of well being.
It is confidential and it is a collaboration.
I am looking forward to meeting you.
If you feel you need to talk, please contact me through the Student Affairs office or by email.
Anne DeMontarlot, Psychtherapit Coach (MA, UKCAP, MBACP, WABC)
Please visit my website at re-solutionspartnership.com
Contact Information:
Email anne@demontarlot.com
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Counselling Directory
Beverley Moslin (MBACP, BA Hons, Dip HE) - Leeds Campus Counsellor
Hello my name is Beverley Moslin and I am a counsellor. I am a Registered Member of the British Association of Counsellors and Psychotherapists (MBACP, BA Hons, Dip HE).
Counselling offers an opportunity to explore what matters at the heart of your life with an experienced professional in a quiet, confidential setting. I am trained in a number of approaches but first and foremost I begin with a person centred approach. This means I will listen to you and together we can build a way of working that suits you best.
I worked as a counsellor at Leeds Beckett University Student Counselling Service before setting up my own practice so I have lots of experience working with students and the particular difficulties of student life.
I have been working as a counsellor since 2008 and before this had various jobs in mental health, education and social care. Previously I have managed a community outreach service, run therapeutic art and play workshops for children experiencing learning difficulties along the autistic and Aspergers spectrum, and managed a complementary therapy centre.
Some areas I work with:
• Anxiety and panic
• Bereavement and loss
• Coping with life events and transitions
• Cross-cultural issues
• Depression
• Family and relationships
• Health issues
• Low self esteem
• Problems in the workplace or difficulties with work or study
• Sexuality, gender issues, sexual relationships
• Spirituality
• Suicidal feelings
• Traumatic childhood experiences
• Well-being and personal growth
Contact Information:
Email: beverleymoslin@hotmail.com
Lee Wallace (MBACP) - Leeds Campus Counsellor
Hi I’m Lee Wallace, I am a client-centred psychotherapist which means your experiences, feelings and thoughts are at the centre of our work together. I hope to provide a safe and accepting space where you will feel listened to and supported. I try to provide a relaxed atmosphere where I hope it is not too difficult to talk.
I have worked as a counsellor and Psychotherapist for 15 years both in the voluntary sector (East Leeds Counselling Service, Burley Lodge Counselling Service and Leeds Mind) and in the private sector, we began New Futures Counselling, Psychotherapy and Coaching in 2009. I have worked as a Psychotherapist with young people in various setting across Leeds including three High Schools.
Over the years, I have worked with a wide-range of people and I have a lot of experience in helping people with issues such as bereavement, anxiety, depression, stress, post-traumatic stress, trauma, burnout, sexual abuse, panic, anger, and issues in relationships as a few examples.
I tend to find that that we have great capacities to change, develop and heal and a quality of understanding and relationship can help this happen.
For more information please visit our website www.newfuturescounselling.com
Richmond Wellbeing Service
The Richmond Wellbeing Service is for those (registered with a Richmond GP) who experience depression, anxiety, sadness, stress, extreme shyness, obsessive behaviour, phobias, relationship difficulties or other psychological issues which are holding them back in their lives.
Telephone: +44 (0) 20 8548 5550 or
Email: rws@nhs.net
Monday – Friday • 8.15am – 5pm.
1, St Johns Health Centre
Oak Lane
Twickenham
TW1 3PA
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Counselling Directory
Emergency Help
All staff who live and work on campus are trained in first aid. If you should feel ill outside of the hours of your local doctor’s office, contact a member of the Security Team or a Resident Advisor or Director.
Other Resources include:
The NHS offers a free telephone/web services that operates 24 hours a day and 365 days a year. To contact them, dial 0845 46 47 or visit their website NHS Direct
Emergency Help – Where you are
Richmond Hill Campus
Walk-In Clinics near Richmond
Teddington Memorial Hospital
Hampton Road,
Teddington,
Middlesex, TW11 0JL
Telephone: +44 (0) 20 8714 4004
Clare House,
St. Georges Hospital,
Blackshaw Road,
London, SW17 0QT
Telephone: +44 (0) 20 8700 0505
Local Hospitals near Richmond
Kingston Hospital
Galsworthy Road,
Kingston Upon Thames,
Surrey, KT2 7QB
West Middlesex Hospital
Twickenham Road,
Isleworth,
Middlesex, TW7 6AF
Kensington Campus
Walk-In Clinics near Kensington
Chelsea and Westminster Hospital, Urgent Care Centre
369 Fulham Road
London, SW10 9NH
Telephone: +44 (0)20 8746 8000
Parsons Green Walk-In Clinic
5-7 Parsons Green,
London, SW6 4UL
Telephone: +44 (0)20 8846 6758
Local Hospitals near Kensington
Chelsea and Westminster Hospital
369 Fulham Road
London, SW10 9NH
Leeds Campus
Walk-In Clinics near Leeds
NHS Walk in services are also available at Wharfedale Hospital.
Newall Carr Road,
Otley,
West Yorkshire,
LS21 2LY
Telephone: +44 (0)19 4346 5522
Local Hospitals in Leeds
Leeds General Infirmary
As one of the country’s leading teaching hospitals, Leeds General Infirmary has an international reputation for its expertise in a range of specialist services for which the hospital is a regional centre.
Central to the site is the Jubilee Building, which It brings together many of the country’s leading experts in caring for critically ill patients with serious brain injuries, heart and lung problems and major trauma. A helicopter deck on the Jubilee Building has seen thousands of flights by the Yorkshire Air Ambulance bringing sick patients from all across the Yorkshire region and beyond to be treated by experts at LGI.
It is also a specialist regional centre for a number of complex conditions, as well as providing many general acute hospital services such as an A& E department, intensive care, state of the art operating theatres and a high-tech high dependency unit.
Leeds General Infirmary,
Great George Street,
Leeds,
West Yorkshire,
LS1 3EX
Telephone: +44 (0)11 3243 2799
Dentistry
AXA PPP Dentist Finder Tool
The Dentist Finder Tool allows people to enter their postcode and find all dentists that are nearby. While you do have a list link through to the NHS website, the tool on the AXA website is supported by a host of other information on dental insurance which could be valuable to overseas students who are not eligible for NHS reductions.
Oasis- The Dental People
Oasis would like to offer Richmond students a competitively priced private dental service with a basic appointment starting at £24.95. Please call Oasis for further details and make sure to quote that you are a Richmond University student.
60 Eden St
Kingston-Upon-Thames
Surrey, KT1 1EE
Telephone: +44 (0) 20 8546 5963
Sexual Health Clinics
Wolverton Clinic for Sexual Health
Kingston Hospital
Galsworthy Road
Kingston upon Thames,
Surrey, KT2 7QB
Telephone: +44 (0) 20 8974 9331
The centre offers a wide range of sexual health services. All consultations and treatments are free and the service is confidential.
- Testing and treatment for sexually transmitted infections
- Assessment and management of other genital symptoms/problems
- Sexual health service, information and counselling
- HIV testing and advice
- Complete HIV medical inpatient and outpatient care
- Hepatitis screening and vaccination
- Young persons clinic
- Gay/bi-sexual men’s clinic
- Emergency contraception and pregnancy testing
- Infection testing and support following rape/sexual assault
- Management of psychosexual problems
- Free condoms and lubricant
John Hunter Clinic
Chelsea & Westminster Hospital
369 Fulham Road
Chelsea,
London, SW10 9NH
Telephone: +44 (0) 20 8846 6699
The Chelsea and Westminster Sexual Health and HIV Directorate provides Sexual health and HIV services across three London sites.
Our sexual health clinics offer testing for sexually transmitted infections (including HIV tests), contraceptives including the morning after pill (emergency contraception), condoms, pregnancy testing, Hepatitis A and B vaccinations, safer sex education and support/counselling.
Our three main sexual health clinics are based at John Hunter clinic (located in St Stephens Centre next to Chelsea and Westminster Hospital), West London Centre for Sexual health (located in Charing Cross Hospital) and 56 Dean St in Soho. We also provide outreach sexual health clinics which are services based in the community for e.g. in NHS walk-in centres and also run clinics for specific groups of patients for e.g. men who have sex with men, which are called specialist sexual health clinics.
Our services for HIV infected persons include a dedicated inpatient ward, two day-care units, three outpatient clinics Kobler Clinic (based in St Stephens Centre next to Chelsea and Westminster Hospital), West London Centre for Sexual health and 56 Dean St and emergency clinics for HIV related problems
We can provide HIV or sexual health care to any patients wishing to attend our service. Patients do not need their GP to refer them for care, nor do they need to live locally. All of our services are completely confidential and your privacy will be respected at all times.
The Merrion Centre for Sexual Health
Merrion Centre – 1st Floor
50 Merrion Way
Leeds, LS2 8NG
Telephone: +44 (0) 113 392 0333
The Merrion Centre for Sexual Health is an open access sexual health clinic run by the NHS. There are drop in sessions and meetings by appointment. You can find their full range of services below:
- Emergency Contraception
- Pregnancy Testing
- Chlamydia Testing
- Support and Advice
- STI Testing
- Contraception
- HIV Testing
- PePSE (HIV treatment)
- Condoms (over 25s)
- Drop-in Clinic
- C-Card Registration (free condoms for under 25s)
- C-Card Pick Up (free condoms for under 25s)
Programme Insurance Coverage
All AIFS study abroad students have medical insurance as part of the programme. The coverage is arranged by Cultural Insurance Services International (CISI), a division of AIFS.
Please be sure to read your insurance policy thoroughly, see the links below. There are some exemptions, however the best way to determine what is covered is to come and talk to the AIFS staff. You can also use the CISI app to find out more information, using details given to you when you were accepted onto the programme.
If you have visited a doctor and brought your receipts to the AIFS staff, they will ask you to complete a form. For every claim submitted, there is a $50 deductible. If you need to see a doctor again in relation to the same illness, then no further deductible needs to be paid. Each time you visit a doctor you will need to complete a new medical claim form.
Insurance Policy Details
For Faculty Led Programmes: www.aifsabroad.com/customized/insurance.asp
For Traditional / Travelling Programmes: www.aifsabroad.com/details/insurance_css.asp
If you have any questions at all relating to your health and wellbeing, please do not hesitate to come to see the AIFS staff and we will be happy to help you.
