The National Student Survey (NSS) 2024 results are in, and Richmond American University London has much to reflect on and celebrate, (also ranked 20th in the UK for student satisfaction – analysed and reported by Times Higher Education). This survey captures the experiences of students across the UK, providing valuable feedback on various aspects of their university experience. Let’s delve into the key findings for Richmond American University London and see how our students perceive their educational journey.
Overall Satisfaction
Richmond American University London scored a commendable 86.36% in overall positivity. This indicates that the majority of our students are satisfied with their experience. The overall positivity measure is a crucial indicator as it reflects the general sentiment of the student body regarding their time at the university.
Teaching Quality
One of the standout results from the NSS 2024 is the high rating for teaching quality:
- 94.55% of students felt that teaching staff are good at explaining things.
- 83.64% of students found the teaching staff to make the subject engaging.
These scores highlight the dedication and effectiveness of our faculty in delivering complex concepts in an understandable and engaging manner. This is an essential component of the student experience, as effective teaching directly correlates with student success and satisfaction.
Learning Opportunities
The NSS 2024 results reflect positively on the learning opportunities provided by Richmond American University London:
- 87.27% of students felt they had ample opportunities to explore ideas and concepts in depth.
- 92.73% of students felt the course had the right balance of directed and independent study
Students appreciate the chance to integrate knowledge from various subjects, with a balance of directed and independent study. These opportunities ensure that students are well-prepared for their future careers.
Assessment and Feedback
Assessment and feedback processes received high praise in the NSS 2024:
- 96.36% positivity for clear marking criteria.
- 90.91% positivity for fair marketing and assessments.
Students find that assessments allow them to effectively demonstrate their learning. Timely and constructive feedback helps students understand their performance and areas for improvement, fostering continuous development.
Academic Support
Academic support is a strong point at Richmond American University London:
- 92.73% positivity for the ease of contacting teaching staff.
- 92.59% positivity for how well teaching staff supported learning
Our dedicated staff are always available to offer guidance and resources, enhancing the overall academic experience and helping students succeed.
Organisation and Management
While the overall feedback is positive, there are areas identified for potential improvement in organisation of course which had 75.93% positivity overall.
Learning Resources
The availability and quality of learning resources are highly rated by students:
- 84.91% positivity for library resources.
Our subject specific and library resources, including books, online services, and learning spaces, provide strong support for students’ learning, ensuring they have everything they need to succeed.
Student Voice
Richmond American University London values and acts on student feedback:
- 87.04% positivity for opportunities to provide feedback.
- 77.36% positivity for feeling that their opinions are valued.
The students’ union effectively represents students’ academic interests and advocates for their needs, ensuring that student voices are heard and considered in decision-making.
Additional Support and Satisfaction
Students feel supported and valued in their academic journey:
- 88.46% positivity for communication about mental wellbeing support services.
Students are encouraged to express their ideas, opinions, and beliefs, contributing to an open and inclusive environment.
Conclusion
The NSS 2024 results provide a valuable snapshot of student satisfaction at Richmond American University London. With high marks in teaching quality and overall positivity, it’s clear that our students value their educational experience. However, we must continue to listen to and act on student feedback to address areas for improvement. By doing so, we can ensure that Richmond American University London remains a top choice for students seeking a supportive and engaging academic environment.
| Teaching on my course | 86% |
| 1. How good are teaching staff at explaining things? | 95% |
| 2. How often do teaching staff make the subject engaging? | 84% |
| 3. How often is the course intellectually stimulating? | 84% |
| 4. How often does your course challenge you to achieve your best work? | 84% |
| Learning opportunities | 85% |
| 5. To what extent have you had the chance to explore ideas and concepts in depth? | 87% |
| 6. How well does your course introduce subjects and skills in a way that builds on what you have already learned? | 80% |
| 7. To what extent have you had the chance to bring together information and ideas from different topics? | 87% |
| 8. To what extent does your course have the right balance of directed and independent study? | 93% |
| 9. How well has your course developed your knowledge and skills that you think you will need for your future? | 80% |
| Assessment and feedback | 89% |
| 10. How clear were the marking criteria used to assess your work? | 96% |
| 11. How fair has the marking and assessment been on your course? | 91% |
| 12. How well have assessments allowed you to demonstrate what you have learned? | 88% |
| 13. How often have you received assessment feedback on time? | 85% |
| 14. How often does feedback help you to improve your work? | 87% |
| Academic support | 93% |
| 15. How easy was it to contact teaching staff when you needed to? | 93% |
| 16. How well have teaching staff supported your learning? | 93% |
| Organisation and management | 76% |
| 17. How well organised is your course? | 78% |
| 18. How well were any changes to teaching on your course communicated? | 73% |
| Learning resources | 80% |
| 19. How well have the IT resources and facilities supported your learning? | 72% |
| 20. How well have the library resources (e.g. books, online services and learning spaces) supported your learning? | 85% |
| 21. How easy is it to access subject specific resources (e.g. equipment, facilities, software) when you need them? | 84% |
| Student voice | 77% |
| 22. To what extent do you get the right opportunities to give feedback on your course? | 87% |
| 23. To what extent are students’ opinions about the course valued by staff? | 78% |
| 24. How clear is it that students’ feedback on the course is acted on? | 65% |
| 25. How well does the students’ union (association or guild) represent students’ academic interests? | 67% |
| 26. How well communicated was information about your university/college’s mental wellbeing support services? | 89% |
| 27. During your studies, how free did you feel to express your ideas, opinions, and beliefs? (For students in England only) | 74% |
