Privacy Policy

Richer London

An International Education,
A London Location,
A Global Future

Richmond University Privacy Policy

Student Privacy Policy

The University Student Privacy Policy concerns the information we collect about students (prospective, current and former), how we use it and who we share it with. If you have any questions about the contents of the policy please contact the Registry Services at registryservices@richmond.ac.uk.


Website Privacy and Cookies Policy

This policy sets out the basis on which Richmond The American International University in London Inc (“we / our / us” or “Richmond”) processes and shares any personal data we collect from your use of this website www.richmond.ac.uk (“Website”). By visiting our Website you are accepting and consenting to the practices described in this policy

If you are a prospective or current student, or if you were a student at Richmond and have now left, please also read our Student Privacy Policy (links above) which explains how we use our students’, prospective students’ and alumni’s personal data.

For the purpose of the Data Protection Act (“DPA”), the data controller is Richmond The American International University in London Inc, of Queens Road, Richmond, Surrey TW10 6JP.  Richmond is registered on the UK Data Protection Register with numberZ4646388.

Collection of your information

We only collect personally identifying information about you when you visit Website if you have provided us with such information. For example, if you contact us using the “Student Inquiry Form” on our Website, you will be sharing your personal information with us which may include your name, address, e-mail address, telephone numbers, country of residence, citizenship, the type or study (e.g. undergraduate or postgraduate) and study programme (major) you are most interested in, how you heard about us and any questions or comments you have.  If you email or call us or complete a profile update form to register or update your details as an alumni or supporter, you will be sharing the personal information that you provide to us. Where you make a donation to us through our website, this may include your bank details.

From the point at which you submit any data into our web-based forms, our Student Privacy Policy (see above) applies.

If you use the “Tell a Friend” function on our Website you will also be sharing your email address and your friend’s email address with us, as well as any comments you make.  Please ensure that you have your friend’s consent before you send us their email address.

If you contact us, we may keep a record of that correspondence.

We may automatically collect information about your computer, including where available your IP address, operating system, time zone setting, browser type and version,  browser plug-in types, the full Uniform Resource Locators (URL) clickstream to, through and from our Website (including date and time), page response times, download errors and length of visits to certain pages, for system administration purposes. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.

Our use of your information

We may use the information we collect from you:

  • to provide you with the information that you have requested from us (for example, a prospectus, information on open days, visiting the campus, scholarships, on how to make a donation to support us, or about the American Institute for Foreign Study (“AIFS”));
  • to put you in touch with a member of our staff to discuss matters that you have asked us to contact you about (for example our admission procedure, fees, accommodation or scholarships);
  • to process a donation or provide an alumni or supporter service that you have requested from us;
  • to send you further information about our university or our collaborating organisations which we think may be of interest to you, but we will always give you the option to opt-out of receiving any future emails;
  • to email your friend with information about our university or our collaborating organisations which we think may be of interest to them, if you have provided us with their email address using the “Tell a Friend” function of our Website.  We will always give your friend the option to opt-out of receiving any future emails;
  • to deal with any correspondence, concerns or enquiries you have raised;
  • to help us improve our services, for example by acting on any information you have provided to us;
  • to notify you about changes to our Website;
  • to ensure that content from our Website is presented in the most effective manner for you and for your computer; and
  • as part of our efforts to keep our Website safe and secure.

Our disclosure of your information to third parties

If you contact us via our Website, your personal data will be shared with relevant members of our staff for the purposes set out in section 2 above.  We may also disclose your personal data to collaborating organisations that provide teaching, assessment or student services in partnership with Richmond for the programme you have expressed an interest in.  This could include Richmond International Academic and Soccer Academy (“RIASA”) and the American Institute for Foreign Study (“AIFS”).

We may from time to time appoint service providers, for example of IT services, to provide services to us. These include third parties who provide payment processing services in relation to any donations made through the website. We may also use analytics and search engine providers to assist us in the improvement and optimisation of our Website. This may involve disclosing your personal data to them to enable it to be processed for a purpose which is consistent with this privacy policy.

We may disclose your information to the government or law enforcement agencies in connection with the investigation of unlawful activities.

International data transfers

The information that we collect from you may be transferred to, processed and stored at, a destination outside the European Economic Area (“EEA”). Richmond does not operate as a university in the United States of America, but your information may be sent to its offices in Boston.  We may also transfer your information to any of our service providers or collaborating organisations who operate outside the EEA (e.g. to RIASA and AIFS). By submitting your information to us, you agree to this transfer, processing or storing. We will take all steps reasonably necessary to ensure that your personal data is treated securely and in accordance with this privacy policy.

Access to information

The DPA gives you the right to access information held about you. Any access request will be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Your consent

By using our Website and submitting your information to us, you consent to our use of that information as set out in this policy. If you provide us with sensitive personal data (for example, if you provide comments to us that include details of your racial or ethnic origin,  your state of health and any learning needs), you expressly consent to us using that data for the purpose you have given in that correspondence.

Cookies

Cookies are small data files, applied by the majority of websites, which transfer text-only information to the hard drive of your computer.

We use the following cookies on our Website:

  1. Google Analytics cookies to collect standard internet log information and details of visitor behaviour patterns to enable us to maintain and develop our Website. The data gathered is anonymous and does not identify individual users.
  2. Strictly necessary cookies to help the member section of our Website operate effectively. These cookies are essential in order to enable you to sign-in. These cookies do not remember where you have been on the internet. This category of cookies cannot be disabled.

Below is a list of the all the cookies we have set and our reasons for doing so:

Cookie name Purpose
ASP.NET_SessionId This cookie contains the user’s session ID and will expire at the end of the session (when you close your browser). It is unique per user and is used for referencing parameter values which are unique for each user.
__utma This cookie is typically written to the computer upon the first visit from a web browser. It is used by Google Analytics to determine unique visitors and is updated with each page view. Additionally, this cookie is provided with a unique ID that Google Analytics uses to ensure both the validity and accessibility of the cookie as an extra security measure.
__utmb This cookie is used by Google Analytics to establish and continue a user session. When a user views a page, the Google Analytics code attempts to update this cookie. If it does not find the cookie, a new one is written and a new session is established. Each time a user visits a different page, this cookie is updated to expire in 30 minutes, thus continuing a single session for as long as user activity continues within 30-minute intervals. This cookie expires when a user pauses on a page on the site for longer than 30 minutes.
__utmc This cookie belongs to Google Analytics, and operates in conjunction with the __utmb cookie to determine whether or not to establish a new session for the user. It will expire when the user exits the browser.
__utmz This cookie belongs to Google Analytics, and stores the type of referral used by the visitor to reach your site; whether via a direct method, a referring link, a website search, or a campaign such as an ad or an email link. It is used to calculate search engine traffic, ad campaigns and page navigation within the site. The cookie is updated with each page view.
adiV The adiV cookie contains an identifier which is used by AdInsight to track a visitor over time. This allows AdInsight to show multiple visits made by a customer over time from the same browser. This cookie is set to expire 1 year after the visitor leaves the website.
Cookielaw The Cookielaw cookie confirms that a visitor has accepted the use of cookies on the website
Richmondfontsize The richmondfontsize cookie remembers the font size selected by the visitor.
__atuvc The __atuvc cookie is created and read by the AddThis social sharing site JavaScript on the client side in order to make sure the user sees the updated count if they share a page and return to it before our share count cache is updated. No data from that cookie is sent back to AddThis and removing it when disabling cookies would cause unexpected behavior for users.

By using our Website you accept the use of these cookies.

You may control the cookies used by websites by modifying the settings in your browser – view the help menu to change your cookie preferences.

To access the Google Analytics opt out browser, please visit https://tools.google.com/dlpage/gaoptout. By choosing this option, you will block Google Analytics across all websites. For more detailed information about cookies and how they can be managed and deleted please visit www.allaboutcookies.org.

Security of information

Unfortunately, the transmission of information via the internet is not completely secure. Although we use measures to protect your personal data, we cannot guarantee the security of your data transmitted to our Website and you acknowledge that any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features which are appropriate to the type of personal data you have provided to try to prevent unauthorised access or inadvertent disclosure.

External websites

Our Website may, from time to time, contain links to external websites (for example links to our Facebook or Twitter page).  If you follow a link to any external websites, please note that these websites have their own privacy policies and website terms and we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any information to any external websites.

Changes to this privacy policy

Any changes we may make to our privacy policy will be posted on this page. Continued use of our Website will signify that you agree to any such changes.

“Opting-out”, changing your contact information or contacting us

If you have any questions, concerns, comments or requests regarding this privacy policy, would like to opt-out from receiving marketing communications from us, update any details or information we hold about you, or access to the information we hold about you, please contact us using the details at richmond.ac.uk/about-richmond/contact-us/